Store Policies

SHIPPING AND DELIVERY

How We Do It

This is your Shipping Policy section. It’s a great place to update your customers about your shipping methods, packaging, and costs. Use concise, straightforward language to build trust with your customers and keep them coming back for more!

RETURNS AND REFUNDS

How It Works

Not the right fit? We're sorry your shoes did not fit well. Please let us know the specific reason why it wasn't the best fit, so that we can continue to improve our shoes and ensure the best fit. Please let us know if you would like to initiate a return and we will assist you with the process.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn and unused, in its original packaging. If there is any visible wear and tear we have the right to refuse the item/s for a return. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@jgweddings.com. Please send us an email with your order number. You may request a pre-paid shipping label (USA orders only) that will be deducted from your refund. Refund will be processed immediately once we receive the package. We’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@jgweddigs.com.

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Damages and issues

Every shoe is hand crafted and may contain it's own authentic marks.  Please inspect your shoes upon receipt and notify us immediately if the item is defective, damaged or if you receive the wrong item. We are not responsible for any marks or tear after shoe has been worn. 

 

Exchanges

If for any reason the item you received is not the correct size or style, the fastest way to ensure that you get what you want is to initiate a return of the item. Once the return is accepted, you can place a separate order for the desired size and style.

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@jgweddings.com.

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PREORDER

PRE-ORDER ARRIVAL

The date provided on all Pre-Ordered merchandise is an ESTIMATE not a guarantee. This date is provided to give an idea of an approximate timeframe that we expect to receive shipment of the Pre-Order to our warehouse and in turn prepared for delivery to our customers. The specified date in NO WAY means you will receive your item on that date. Upon arrival to our warehouse, all orders are prepared for delivery. Order Preparation and delivery for Pre-Ordered Merchandise can take up to 5-7 business days depending on the order demand, so please allow the necessary time.

Please check the website for any updates or transit delays. You may cancel your order at anytime prior to the order being shipped. *CREDIT CARDS CHARGED AT THE TIME OF PURCHASE.

Expedited Shipping (Overnight, 2-day, Express Saver) selected for Pre-Ordered Merchandise does not apply to the order until the item has arrived and is available to ship.

Also, If you purchase multiple items in one order along with a *Pre-Order item, both items will ship together upon arrival of the Pre-Order Item. If you need items to ship separately it is best to purchase the items separately as shipping rates apply for double shipment.

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PRIVACY POLICY

Your Data is Secure

ALL PRODUCT CONTENT, PHOTOGRAPHS AND DESIGNS DISPLAYED ON THIS WEBSITE ARE OUR OWN AND ARE THE ORIGINAL CREATIVE PROPERTY OF JESSICA GEORGE LLC. ALL PERSONS, COMPANIES, ENTITIES THAT USE ANY AND ALL CONTENT ON THIS WEBSITE WITHOUT AUTHORIZATION WILL BE PROSECUTED TO THE FULLEST EXTENT OF THE LAW.

JESSICA GEORGE, LLC Reserves the right to refuse the business of any persons, business, entities etc. without explanation.

JESSICA GEORGE, LLC is committed to protecting your privacy. This Statement of Privacy applies to the JESSICA, LLC Web site and governs data collection and usage at all JESSICA GEORGE, LLC sites and services; it does not apply to other online or offline sites, products or services. Please read this Statement of Privacy. JESSICA GEORGE, LLC is a general audience web site, intended for users of all ages. Personal information of all users is collected, used and disclosed as described in this Statement of Privacy.

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Collection of your Personal Information

As an E-commerce Web site, JESSICA GEORGE, LLC collects personal information, such as your e-mail address, name, home or work address or telephone number. Information collected by JESSICA GEORGE, LLC is used solely for the purpose of enrolling members and billing membership fees. JESSICA GEORGE, LLC does not collect any information about your computer hardware and software. JESSICA GEORGE, LLC encourages you to review the privacy statements of Web sites you choose to link to from JESSICA GEORGE, LLC so that you can understand how those Web sites collect, use and share your information. We are not responsible for the privacy statements or other content on Web sites outside of the JESSICA GEORGE, LLC Web site.

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Use of your Personal Information

JESSICA GEORGE, LLC and its operational service partners collect and use your personal information to process enrollment and deliver the requested services. It is possible that JESSICA GEORGE, LLC may also use personal information to inform you of other products or services available from JESSICA GEORGE, LLC and its affiliates. JESSICA GEORGE, LLC may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered. JESSICA GEORGE, LLC does not sell, rent or lease its membership lists to third parties. JESSICA GEORGE, LLC may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your personal information (e-mail, name, address, telephone number) is not transferred to the third party. Text messaging originator opt-in data and consent will not be shared with any third parties.

We occasionally hire other companies to provide limited services on our behalf, such as handling the processing and delivery of mailings, providing customer support, processing transactions, or performing statistical analysis of our services. We will only provide those companies the personal information they need to deliver the service. They are required to maintain the confidentiality of your information and are prohibited from using that information for any other purpose.

JESSICA GEORGE, LLC does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent. JESSICA GEORGE, LLC may access and/or disclose your personal information if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on JESSICA GEORGE, LLC or the site; (b) protect and defend the rights or property of JESSICA GEORGE, LLC, including its Web site; or (c) act under exigent circumstances to protect the personal safety of users of JESSICA GEORGE, LLC or the public. Personal information collected on this site may be stored and processed in the United States or any other country in which JESSICA GEORGE, LLC or its affiliates, subsidiaries or agents maintain facilities, and by using this site, you consent to any such transfer of information outside of your country. JESSICA GEORGE, LLC abides by the safe harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of data from the European Union.

Security of your Personal Information

JESSICA GEORGE, LLC is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. For example, we store the personal information you provide on computer systems with limited access, that are located in controlled facilities. When we transmit highly confidential information (such as a credit card number) over the Internet, we protect it through secure sockets layer (SSL) encryption technology.

Changes to this Statement

JESSICA GEORGE, LLC will occasionally update this Statement of Privacy to reflect company and customer feedback. If there are material changes to this Statement or in how JESSICA GEORGE, LLC will use your personal information, JESSICA GEORGE, LLC will prominently post such changes prior to implementing the change. JESSICA GEORGE, LLC encourages you to periodically review this Statement to be informed of how AMINAH ABDUL JILLIL, LLC is protecting your information.

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Direct Communication

We may contact you via email, telephone, text, paper mail, or other delivery methods regarding the status and/or delivery of any products or services that you may have purchased through this Website.

E-mail List

Visitors to the Website who register an account or engage with other site features, such as marketing programs and “members only” content, will be given a choice whether they would like to be included on our email list and receive e-mail newsletters from us.

If you have opted-in to receive email newsletters from us, you may periodically receive communications including links to and information regarding sales, promotions, sweepstakes, and other information that we believe you may find interesting.

If you have not opted-in to receive email newsletters from us, you will not receive these e-mails.

How to Opt-Out of E-mail List

If you would no longer like to receive email newsletters from us, you can unsubscribe by selecting the unsubscribe link located at the bottom of any of our promotional emails.
 

How is My Information Stored?

We implement a variety of security measures in an effort to reasonably maintain the safety of your personal information.  Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

What Information is Collected Through Technology and by Third-Parties?

As you browse through our website and place orders, we automatically collect and store the following non-personal, or anonymous information about your visit:

• the date and time you access our site;

• the pages you visit on our site;

• if You navigate to our site by clicking a link, the location of that link;

• the technical capabilities of the computer you use to access our site;

• the internet service provider You use to connect to our site (for example "companyX.com" if you have a commercial internet account, or "universityX.edu" if you connect from a university); and

• the IP address (a number automatically assigned to your computer whenever you are surfing the internet) from which you access our site.

We use this information, in the aggregate, to make our website more useful to visitors — to learn about the number of visitors to our site and the types of technology used, to detect operational problems, and to improve the website's overall security.

Cookies, Beacons, Local Storage and Other Similar Technologies

Cookies
What are cookies? 
Cookies and flash cookies ("cookies") are data that are used in communications networks to store certain information needed when browsing. "Visit Cookies" identify a visit and are deleted after closing the page and "Cookies Permanents" remain permanently in your browsing history on your data carrier. 

You can delete the data from the browsing history or stop the of collected data.

 We use "cookies," Web beacons, HTML5 local storage and other similar technologies. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For example, we use cookies to help us remember and process the items in your shopping cart; including when you have abandoned your cart and this information is used to determine when to send cart reminder messages via SMS. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

You may choose to have your computer warn you each time a cookie is being sent, or you may even choose to turn off all cookies through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look to your browser Help menu to learn the correct way to modify your cookies. Do note, that if you turn cookies off, you may lose access to many features that make your experience on our website more efficient, and some of our services will not function properly. If you turn cookies off and are unable to place an order online through our website, you may still place orders over the telephone by contacting customer service.

We do not respond to browser-based "do not track" signals.

We may transmit non-personally identifiable website usage information to third parties in order to show you advertising for Fashion Nova when you visit other sites.

What kind of cookies do we use? 

JESSICA GEORGE, LLC  uses visiting cookies and permanent cookies. Cookies are necessary for easy and convenient navigation on our website. Visit cookies help us to update your cart according to your wishes during your visit to our website. Persistent cookies help us to display products that you might prefer. The information provided is anonymous without any link to personal data. 

How are cookies used by Third Parties? 
We also use a third type of cookie on our website to improve our products and services. In particular, we use the following cookies: 

We use Google Analytics, a web analytics service provided by Google Inc. 1600 Amphitheater Parkway, Mountain View, CA 94043, USA ("Google"). Google uses cookies to obtain information about our users' access to our website. The information about your browsing on our website generated by the cookie will normally be transferred to a Google server in the United States where it will be saved. Google will make your IP address anonymous in the EU Member States or other countries belonging to the European Economic Area agreements. Only in exceptional cases will the complete IP address be transferred to the Google server in the United States to be anonymous to other foreign countries. Google will use this information to evaluate your use of the website and to report on your activity. The IP address of your browser transferred by Google Analytics will not be shared with other Google files. You can refuse the storage of cookies by setting the appropriate adjustments on your browser. In addition, if you wish to prevent the processing of your data (including your IP address) generated by Google cookies, you can download and install the browser plugin: You can refuse the storage of cookies by setting the appropriate adjustments on your browser. In addition, if you wish to prevent the processing of your data (including your IP address) generated by Google cookies, you can download and install the browser plugin: You can refuse the storage of cookies by setting the appropriate adjustments on your browser. In addition, if you wish to prevent the processing of your data (including your IP address) generated by Google cookies, you can download and install the browser plugin:https://tools.google.com/dlpage/gaoptout?hl=en . 


How can I prevent the use of cookies? 
You can prevent the storage of cookies by making appropriate adjustments on your browser. This could, however, result in limiting certain functions of our website. 
If you want to disable the processing of your data (including your IP address) generated by Google's cookies, you can download and install the browser plugin: http://tools.google.com/dlpage/gaoptout?hl=en 

Analytics, Log Files and Reading History
We gather certain information automatically and store it in log files. This information may include IP addresses, browser type, operating system and other usage information about the use of our Services, including a history of the pages you view.

We may combine this automatically collected log information with other information we collect about you. We do this to improve services we offer you, including customized recommendations, advertising, to improve marketing, and to track access and use of our Services across the devices that you may use to access our Services.

We have hired third parties to provide us information, reports, and analysis about the usage, browsing patterns of our users. They may independently record the type of device and operating system you are using, general location information, as well as events that occur on our Website, such as how often you use our Website.

Which Third-party Persons/Entities is My Personally Identifiable Information Shared With?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include www.JESSICA GEORGE.ORG. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep your information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

Third Parties

We may share information about our visitors in aggregate or de-identified form with third parties. Nothing in this Privacy Policy is intended to indicate a restriction of our use or sharing of aggregated or de-identified information in any way.

We may also include links to third party websites on our Website in an attempt to provide you with increased value. These linked websites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including whether a specific link works).

Disclosure by Necessity

We may occasionally access, preserve, and/or disclose personal information as required by law, for example, to comply with a court order or subpoena or we have a good faith belief that such action is necessary to:

• comply with the law or with legal process;

• protect and defend our rights and property;

• protect against misuse or unauthorized use of our Services; or transfer

• protect the personal safety or property of our users or the public (among other things, this means that if you provide false information or attempt to pose as someone else, information about you may be disclosed as part of any investigation into your actions).

As we continue to develop our business, we or our affiliates may sell or buy other businesses or entities, or we may merge with another company, or be bought by another company. In such transactions, personal information may be among the transferred assets.

Your information may be stored and processed in any country in which we maintain facilities or conduct operations. By using our Website, your personal information may be transferred outside of your country of use and/or residence.

When your account becomes inactive, your information may remain in our computers, electronic databases, and archives, and may not be reasonably capable of expungement.  

Miscellaneous

Children's Guidelines

COPPA Compliance. We do not knowingly collect or store any personal information about children under the age of 13.

Amendments

This Privacy Policy may be amended by us at any time and without notice, but only by amending this Policy as posted on this Website. Any amendments will become effective 30 days after being posted on the website unless circumstances require that a change is immediately implemented.

Using Social Plugins
Using Facebook Plugins 

We use Social Plugins from the Facebook social network, provided by Facebook Inc., 1601 California Ave., Palo Alto, CA 94304, USA ("Facebook"). The plugins are marked by the Facebook logo or with the addition of "social plug-in of Facebook" or "Facebook Social Plugin". You can preview Facebook Plugins here: http://developers.facebook.com/plugins . 

When you open a JESSICA GEORGE, LLC  page that includes one of these plugins, your browser establishes a direct connection to the Facebook server. The content of the plugin will be transferred directly to your browser and integrated into the site. Thanks to this integration, Facebook receives information about your visits to our website, even if you do not have a Facebook profile or are not connected to your profile. This information (including your IP address) will be transferred directly to the Facebook server in the United States where it is also registered. If you are connected to Facebook, Facebook can immediately follow your visit to JESSICA GEORGE, LLC  with your Facebook profile.

If you interact with the plugins, for example by clicking on the "like" button or comments on something, this information will also be transferred and saved on the Facebook server. The information can also be published on your Facebook profile. 
For more information about the purpose and volume of the data collection, their subsequent processing and use by Facebook or your profile rights and settings regarding privacy policy protection, please check the Facebook Privacy Policy, http://www.facebook.com/policy.php. If you wish to prevent the transfer of your information to your Facebook profile, disconnect from your Facebook profile before visiting our website. You can also prevent Facebook plugins from loading by installing "Facebook Blocker" ( http://webgraph.com/resources/facebookblocker/ ). 
 

Data processing outside the EEA
Personal data will be processed through the network of Shopify servers. We request that our data processing partners outside the EEA complies with the European Union Data Protection Directive 95/46 / EC and to national legislation. FashionNova complies with the US-EU Privacy Shield Framework and therefore obeys the European Data Protection Act.
 

Information, correction, blocking and deletion of data; Right to retract
According to European legislation, you can request the information and data stored in relation to you and the correction, blocking and deletion of these data.

According to EU law, EU Constituents may also wholly or partially withdraw your data from the collection, processing or use by JESSICA GEORGE, LLC . Please note that in such a case, the functionality of our website will be limited or removed.